Traceroute is a common diagnostic tool for displaying the route (path) and measuring transit delays of packets across a network. The traceroute command is available on most modern operating systems.

Hostiso Support will frequently ask for the output of a traceroute if you are experiencing connectivity issues.

Windows

  1. Open the Start menu
  2. Click on Run
  3. Type cmd and then press the OK button to open a command prompt
  4. At the prompt, type tracert yourdomain.com and press the Enter key
  5. To copy the output, right-click anywhere in the window and select Mark. You can press Enter to copy all ofthe output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.
    Note: To traceroute IPv6 you would simply execute : tracert -6 ‘your_domain_url’

Linux

  1. Open a terminal window
  2. Type traceroute yourdomain.com at the prompt and press the Enter key
    Note: To traceroute IPv6 you would simply execute traceroute6 yourdomain.com

Mac OS

  1. Go to Applications -> Utilities -> Network Utility -> Traceroute
  2. Type the domain or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.
    Note: To traceroute IPv6 you would simply execute traceroute6 yourdomain.com

If you activated your website through a hosting partner you should traceroute to www.yourdomain.com (or another subdomain set to an orange cloud)