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Hosting Sales FAQ

How fast transfer can be done, will be there downtime?

Transfer of any sites will depend from your old hosting provider, amount of data and network speed, on average transfer time is from 1 to 3 hours and there will be no downtime.

Can I upgrade my hosting plan at a later stage?

Yes, you can switch between hosting plans at any time and our prices are pro-rated meaning you simply pay the difference of the new plan. Upgrades are instant between any hosting plans and there is no downtime.

What billing cycles do you offer?

You can choose a monthly, 6 month, 1 year, 2 year or 3 year term. The longer term you select you will pay less. You can change your billing cycle at any time. All plans are set to auto-renew unless you request a cancellation.

Do you provide 24/7 technical support?

Yes, we provide 24/7/365 support through trouble tickets with a typical response time of 10 min or less. You can contact us any day including holidays! Ticket support is 24/7/365 and we also offer Live Sales Chat support.

How does the Hostiso 1-click installer work?

All plans include Hostiso 1-click installer for over 360 open-source scripts. Popular scripts include WordPress, Joomla, SocialEngine, phpFox, CS-Cart, OpenCart, PrestaShop, Drupal and meany others!

Do you allow SSH (shell access)?

Yes, we enable SSH on request, simply submit a ticket to have SSH access.

How long does it take to get my account setup?

In most cases you will get your activation email within 5 to 30 minutes, depending from package your ordered and options.

How does the 'Free domain for life' work?

We offer a free domain registration or domain transfer if you signup on a monthly, 6 month, 1, 2 or 3 year billing cycle. We’ll register or transfer your domain for free and renew it each year for free as long as you remain a customer. Domains are registered in your name and you retain full ownership. Free domain is only valid for: .com .net .org .biz .info

Do you allow adult content on your servers?

Yes, we allow this kind of content.

Which Hosting Control Panel do you use?

At Hostiso we use cPanel/WHM control panels. cPanel is the most popular hosting control panel giving you total control of your hosting account with no technical skills required. You can setup emails, check stats and tons more! Click here for a cPanel Demo.

Which currency do you bill in?

All of our prices are listed in USD/EUR. You can also pay in other currency. When paying with credit card or PayPal, your bank will determine the exchange rate.

What forms of payment do you accept ?

We accept for now

  • Visa, MasterCard, AmericanExpress
  • PayPal, Stripe (Credit Card), Skrill
  • BitCoin
  • Aliypay
Do you offer a Money Back Guarantee?

Yes, We offer a full 60-day money back guarantee on all shared hosting, re-seller hosting plans, VPS and dedicated plans. If you’re not satisfied we’ll provide a full refund for hosting services minus the cost of the domain name registration.